Digital

My background

I have spent the past few years working mainly with public sector organisations across the UK. This involved supporting local government teams in digital transformation. Most commonly in content design, creating accessible services, and generally helping to improve how departments use digital tools and data.

As co-chair of the Netcall Liberty platform for Local Government User Group, I'm thrilled to share a review of our first in-person Netcall User Group event held right here in Cumberland Council's Carlisle Civic Centre, on Wednesday 26th February. 

Local authorities must manage numerous notifications and documents efficiently and accurately. One of the significant challenges we faced was handling building control competent person scheme notifications submitted as XML attachments via email. To streamline this process, we utilised Blue Prism, our in-house Robotic Process Automation (RPA) tool. Our solution parses these XML attachments and splits them into separate XML files for the three sovereign councils within our organisation, ensuring each notification is accurately distributed.