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Request or renew an ID badge and report issues with door access
Request a new ID badge, report a lost or stolen badge, replace a damaged or faulty badge, update your details. Report issues with the door access system.
Request a new badge for a new starter
A brand new badge can be ordered using the ICT Portal.
A photograph needs to be taken of the new starter, and it must meet the following conditions:
- it is a head and shoulders view and is a true likeness of the intended owner
- it is taken on a neutral background
- it is appropriate for business use rather than social media
If staff do not have access to ICT equipment, their line manager can submit the request on their behalf. For issues such as trouble finding employee names, HR should be contacted. For access level issues, additional support can be provided by ICT.
Report a lost or stolen badge
If your badge has been lost or stolen, please let Facilities Management (FM) know as soon as possible so that we can deactivate the card and prevent any unauthorised access.
Report to the FM Teams:
Cumbria House - FM.CumbriaHouse@cumbria.gov.uk
Parkhouse - FM.Parkhouse@cumbria.gov.uk
West Cumbria House - FM.Westcumbria@cumbria.gov.uk
Once you have reported your badge as lost or stolen, you can order a replacement on the ICT Portal.
If you find your original ID badge, please return it to Facilities Management.
Requesting a new ID badge after changing your job title
If you have a new job title and your ID badge needs updating, you can order a replacement on the ICT Portal. If your access levels need to be changed as a result of your new role, please make sure you put the details in the comments.
Order a new ID badge for a new job title
When you collect your new badge, please return your original one to Facilities Management. Contact the relevant FM Team so we can establish the best way for you to do this.
Cumbria House - FM.CumbriaHouse@cumbria.gov.uk
Parkhouse - FM.Parkhouse@cumbria.gov.uk
West Cumbria House - FM.Westcumbria@cumbria.gov.uk
Amending access to an existing ID badge
In order to amend the access levels of an existing ID badge, your Line Manager must contact Facilities Management outlining what new access is required and the reasons for the change. In some instances (depending on the building), we may have to seek the permission of the Building Manager to confirm they're happy that the requested access is granted. We're unable to assign custom access levels to individuals.
Ordering a new lanyard or ID badge holder
Please contact Business Support to request a replacement lanyard or holder:
Email: businessresource@cumbria.gov.uk
Report a problem with door access
To report an issue with door access email:
FM.CumbriaHouse@cumberland.gov.uk
FM.Parkhouse@cumberland.gov.uk
FM.WestCumbria@cumberland.gov.uk